FAQ
  1. I got my kit without a manual. How do I get my first 360 panorama (quick setup)?
    Rotator mode (with the lens and the rotator):
    • download theVRkit (one word) app,
    • open the app and select the right options (rotator on) in the top-left corner,
    • make sure you use the proper lens (180S/T or 160M). We don't support 3rd party lenses,
    • remove your phone cover for best results,
    • clip theVRkit fish-eye lens on the rear-camera lens, the screen should show a sharp centered circle with black corners. If the circle is not sharp or centered, adjust the lens position,
    • make sure the rotator is charged, you should charge it for at least 2 hours at first usage,
    • screw the rotator on the provided mini-tripod or a standard one,
    • put the phone on the rotator and screw tightly the phone holder,
    • turn the rotator on, it shows a blue led. If the app does not connect automatically, check you have turned on Bluetooth mode in your phone. There is no need to pair the device or to use the rotator buttons,
    • tap the screen, the rotator should start rotating, the app will capture a picture every time the rotator stops,
    • the 360 panorama appears instantly when the rotator makes a full turn,
    • you can optionally view the result in VR mode by tapping on the "glasses" icon in the corner.

    Manual mode (with the lens and without the rotator):
    • download theVRkit (one word) app,
    • open the app and select the right options (rotator off) in the top-left corner,
    • make sure you use the proper lens (180S/T or 160M). We don't support 3rd party lenses,
    • remove your phone cover for best results,
    • clip theVRkit fish-eye lens on the rear-camera lens, the screen should show a sharp centered circle with black corners. If the circle is not sharp or centered, adjust the lens position,
    • hold the phone vertical, tap on the screen to take first shot, start rotating slowly either to the right or left, wait for the symbols (Yin Yang) to snap to take next shot,
    • keep rotating to complete a full turn, the 360 panorama should appear instantly when you finish your turn,
    • you can optionally view the result in VR mode by tapping on the "glasses" icon in the corner.

    You may check this great tutorial video:
  2. Can I use a standard tripod with your rotator?
    Yes, there is a standard thread in the bottom of the rotator. We provide a mini tripod but for professional usage, it is better you use a standard tall tripod or monopod. We strongly recommend you use a light stand like this one.
  3. I have just bought your kit, but your lens is not fitting on my phone. Why?
    The first time you press on the lens clip, it may happen that one piece of the clip stays stuck on the wrong side. Gently remove this part and press it firmly on the other side. It shouldn't happen again unless you don't use your lens for a long time.

  4. I have bought a Pro Kit but haven't received VR glasses. Why?
    We used to ship free VR glasses with the Pro Kit until March 2020. We have received feedbacks that the VR glasses were "fun" but not very useful. So we have included the VR glasses in the "Fun Kit" and decided to replace the VR glasses in the Pro Kit with a free remote control rather. Some videos made before March 2020 are still mentioning the VR glasses, hence the confusion, sorry for that.
  5. Is my phone compatible with your kit?
    Any smartphone not older than 5 years is compatible, as far as it has a sensor called "gyro" or "gyroscope". All iPhone models have a gyro, and most non entry-level Android phones have one. Try to download the free theVRkit app from the store. If you can't, it means your phone is not compatible.
  6. Is your lens compatible with my multi-lens device (iPhone X, 11)?
    Yes, you need to put our lens on the top of your regular (1x) lens. If your phone has a thin case/cover, it is even better because the case/cover will compensate the thickness of the multi-lens. Here are two pictures showing the Pro lens attached on an iPhoneX for best results. You can see the fish-eye circle is centered and sharp.

  7. The rotator is disconnecting from my phone. It starts rotating, takes one picture, then stops. Why?
    We have noticed this issue with recent phones (2019+) that are equipped with Bluetooth 4.2 chips. These phones are not common: Huawei P30 Lite - Huawei Nova4e - Honor 10. If you experiment this problem, you may use the following work-around until we get a fix:
    • use hand-held capture mode (turn Rotator mode off),
    • put the phone on the Rotator,
    • turn the Rotator on,
    • select the 60s mode on the Rotator,
    • tap on the phone screen to take first shot,
    • press on the "start" button on the Rotator.
  8. What is the output format of your 360 images?
    The output is a standard (equirectangular) jpeg image located in the phone gallery, with proper metadata compatible with Google StreetView and Facebook.
  9. What size/resolution is a 360 image?
    The output is 8K (8000x4000) or 32MP, standard jpeg image. It corresponds to 6-7MB in terms of storage.
  10. I have a 360 Camera (Theta, Gear360). Should I buy your kit?
    No need to buy the kit since a 360 Camera does not need to rotate.
  11. The remote control does not work. Why?
    You need to pair it in the phone settings, Bluetooth section. Also check your Bluetooth is turned on.
  12. I already have a wide angle or fish-eye lens. Can I use it with your app?
    We have calibrated our app to work best with our lens. We don’t guarantee the output quality if you use another lens.

    We have tested *all* the lenses of the market without any exaggeration. Most of them are crap, and we mean it. There are a few average, and very few good ones. If you own a good lens, you should have bought it around 100$.
  13. Do I need to buy your rotator? Can I only buy your lens?
    theVRkit app works in handheld mode. It means you can use it without the rotator. The quality can be very good if you keep improving the precision of your movement. For professional usage and excellent results, we strongly recommend that you buy our rotator.
  14. Do I need to buy your lens? Can I only buy your rotator?
    If you only buy the rotator, you can still create standard panoramas (only left and right, no floor and ceiling). For that, you cannot use theVRkit app. We recommend that you get the app DMD Panorama for gorgeous panoramas.
  15. I have found a 360 Camera at 100 or 200USD. Why should I buy theVRkit?
    • Most 360 cameras priced below 1,000USD will produce 6K output or below. They are also built to capture 360 Videos, so their performance for static images will be sub-optimal, especially in low-light.
    • Why would you buy another pair of cameras (360 cameras are usually a pair of cameras, put back to back), when you already have a great camera in your phone? theVRkit uses your camera, so whenever you upgrade your phone, you are also improving the output of theVRkit.
    • When using the rotator, theVRkit app allows for multi-bracketted HDR (High Dynamic Range) feature that produces professional-grade images, whenever there are multiple lighting conditions in the same picture. This happens whenever you are facing a window. And how can you capture a 360 image without facing a window? unless you are in a windowless room…
    • You can use theVRkit with a lens only, it means your cost starts at 9.99USD. 15 times cheaper than the cheapest 360 camera, with 4 times more pixels.
    • Last but not least, you can put your phone on the rotator nodal axis and get a perfect (seamless) result, without stitching errors. All 360 Cameras struggle with stitching artefacts.
  16. I can't find theVRkit app. Why?
    Check the spelling: theVRkit in one word. You should find it on iOS for sure. If you have an Android phone, check you have a gyroscope (gyro) sensor.
  17. What are the buttons on the rotator for (start/stop and mode)?
    You shouldn't need them unless you have a trouble with the Bluetooth connection, which may happen with very specific phones (Huawei P30 Lite).
  18. What is the additional phone holder for?
    The phone holder that comes inside the box is great to start using the rotator. Once you are used to it and would like to make perfect captures, it is recommended to unscrew it and replace it with the spare phone holder. It allows for perfect nodal point alignment. Please check the corresponding section below.
  19. How do I know that the rotator is fully charged?
    When you plug the rotator for charging, a red led inside the rotator will turn on. It will turn off once the rotator is fully charged. Once fully charged it can perform between 150 and 200 full turns.
  20. What are some tips for better shots?
    Please find a few recommendations in order to improve the quality of your images:
    • You should remove your phone cover/case because it introduces a physical layer between the surface of the phone and the clip-on lens. Ideally, get one of our compatible phone covers for perfect lens centering.
    • Ensure the clip-on lens and the smartphone lens are clean. Use a soft tissue to clean them. A dirty lens will definitely ruin the quality of your images and create halos around any light in the pictures.
    • Make sure you select the correct lens from the lens selector menu (bottom-right of the screen).
    • Higher resolution cameras and recent phone contribute to high-quality 360 panoramas.
  21. My images are great. What are some Pro tips for near perfect shots?
    Please find a few recommendations in order to improve the quality of your images:
    • If you are using the rotator, the lens should be on the rotation axis (nodal axis). For that, shift laterally the phone on the phone holder.
    • In order to compensate the lens thickness, use the plain holder (the one that comes as spare) and tilt the phone upwards. You will get a perfect nodal capture, better resolution on zenith, and larger patch on nadir to cover the tripod.
    • If you are in handheld mode, try to emulate the rotator as much as possible, with your hand holding the phone in position as if it is rotating around an imaginary tripod or vertical axis. A common mistake is to rotate around your body, with your feet remaining more or less in place. Instead, the rotation should revolve around the phone, and your feet should move accordingly to accommodate that rotation.
    • The phone lens should be centered in the middle of the fish-eye lens. Looking *through* the fish-eye lens, you can see the phone lens to fine-tune the fish-eye lens position.
    • In highly contrasted scenes, use HDR (High-Dynamic Range) mode, available in theVRkit app in rotator mode.
  22. Who are you? Why should I trust you?
    We have been doing 360 stitching for a while:
    • In 2007, we have released a free web-based 360 Panoramic stitcher. It is still available if you would like to use it: http://www.dermandar.com/create.
    • In 2011, we have released DMD Panorama app (it was named DerManDar, but no one could spell it correctly, even the Appstore guys) and it totaled 10M downloads on iOS, Android and even Windows Phone! It was the fastest app to create 360 Panoramas, when the Panoramic feature was inexistent in the built-in Camera.
    • Our website http://www.dermandar.com is a kind of social network to share 360 images. Millions of Panoramas have been shared through this platform.
    • We also do professional VR software. In 2016, we have released StereoStitch, a Live 3D-360 Video Stitching Software.
    • The founder of Dermandar has started a VR company in … 1996. Yeah it was too early.